Premier Energy Customer Feedback Survey Results: Q1 2025

At Premier Energy, delivering reliable service and maintaining strong relationships with our customers are at the heart of everything we do. To ensure we’re meeting, and exceeding, your expectations, we conducted a Customer Feedback Survey in Q1 2025. We’re excited to share some highlights from the results and how they help us continue to grow and improve for you.

Outstanding Results in Customer Satisfaction

We are proud to report an average satisfaction rating of 9.46 out of 10 regarding the reliability of propane deliveries. This high score is a testament to the hard work and dedication of our delivery teams, customer service staff, and operations personnel who all work together to make sure your propane needs are handled with care and consistency.

Many customers shared that they appreciate how dependable and timely their deliveries have been, especially during peak demand seasons. Knowing that you can count on us, even during challenging weather or high-demand periods, is something we take immense pride in.

High Praise for Professionalism and Customer Service

Our team also earned an impressive average rating of 9.43 out of 10 for professionalism and customer service. Across the feedback, customers frequently noted how friendly, courteous, and helpful our drivers and office staff are.

Some of the positive comments we received include:

“Very dependable service and pricing. Drivers and office staff are always very friendly and professional.”

“Absolutely the best experience! Not all propane companies are equal! You have made my life so much easier!”

“Great company to work with.”

“Our Premier Energy Team is always courteous, professional, helpful and early or on time! They communicate well with us and keep us informed!”

“Because I have never once had any problems!!”

Hearing that our commitment to service is making a real difference for you is truly rewarding for our team.

Over 91% Would Recommend Premier Energy

Another milestone we’re thrilled about: over 91% of respondents said they would recommend Premier Energy to others. Word-of-mouth referrals are a reflection of trust, and it’s clear that our commitment to reliable service, personal attention, and a customer-first mentality is resonating with you.

How We’re Building on This Feedback

We’re excited to continue doing the things you told us you love:

• Reliability: We’ll maintain and enhance our proactive delivery schedules and communication so you never have to worry about whether your tank will be full.
• Professionalism: We’ll continue investing in staff training to ensure every member of the Premier Energy team meets the high standards you expect and deserve.
• Customer Service: We’ll prioritize quick, friendly, and helpful interactions whether you’re calling the office, scheduling a delivery, or speaking with one of our drivers in person.

At the same time, we’re taking constructive feedback seriously. Some customers voiced concerns about extra charges, customer service consistency at certain locations, and communication around billing. These insights are guiding targeted improvements, from enhanced billing transparency to increased local support in specific areas.

Our Promise to You

Your feedback doesn’t just validate what’s working. It pushes us to become even better. Whether it’s ensuring on-time deliveries, offering friendly service at every touchpoint, or responding swiftly when questions arise, our mission remains the same: to be the energy partner you can trust.

Thank you for being part of the Premier Energy family. Your voice helps shape our future, and we’re honored to serve you today and for many years to come.

Learn More about Premier Energy and the solutions available to you by visiting premierag.com/energy.