Serving Our Customers and Exceeding Expectations

One of the values that drives Premier Companies is that we are customer focused. Being customer focused means exceeding your expectations with every interaction you have with Premier. We want every action to illustrate that our focus is on your needs and success. An illustration of this value comes from the team that ensures your home stays warm and comfortable. Setting propane tanks is a process that takes a chain of teamwork.

It all starts with our sales team who ensure the specifications of your project are clearly communicated to the service team. “We want our service technicians to know exactly what they are getting into so they are 100% ready for the job at hand when they show up,” says Jeff Axsom, Director of Propane Operations. Safety is the top priority and we ensure everyone on our team is trained and certified. Additionally, our teams focus on communication to ensure your needs are met. Reliable service, fair pricing and doing what we say we are going to do are key parts of our customer service equation.

This quote from a customer on a recent installation is one we were delighted to receive, and it was not the first time these team members had been commended.

“I am a recurring customer of Premier Ag, and recently had a new installation/removal at a secondary property for us. As an employer, I truly value people and do not take it lightly when I see exceptional team members representing another company.

That being said, there were two stand outs within your organization that I dealt with – Tangody and Brennan. Tangody went far beyond the call of duty orchestrating, serving, and connecting the dots for this setup – and was an absolute blessing to deal with. She did it all with grace, kindness, and a genuine concern for trying to make the process smooth and easy for me as the customer. Great asset to the team, and an amazing woman. Brennan understands what it looks like to do the complete job, and do it well and with excellence. He also revealed patience and humility in his character, as he did it all with a servant heart. The job doesn’t get done right, without an awesome man like this on the team.

Both of these people are shining stars within your organization and should be commended for it. The ease of dealing with both of them was a breath of fresh air and a good reminder that great people do show up to work daily, and do their best.”

We recently talked with Brennan for a deeper look into our service department and to hear him speak on the importance of excellent customer service. You can read what Brennan had to say here.